FAQs

Q?

Can I have free shipping? 

A.

Just RM18 for all standard shipping in Malaysia. You can get a free delivery if you purchase RM50 and above. (~Shipping~)

Q?

I purchase a few product, I want to deliver to different location, can I ?

A.

I am sorry. Our system currently only accept single drop point . If you want to send to different location, please place another order separately.  (~Shipping ~)

Q?

How fast I can receive my goods?

A.

Normally, you can receive your goods in 3 working days and it would not take more that 7 working days. (~Shipping~)

Q?

Can I request for an urgent delivery, eg same day delivery or pickup by myself.

A.

Yes. Please call our customer service team (mobile: 016 330 1656) for special arrangement. (~Shipping~)

Q?

Can request a present paper wrapping for the goods as a gift?

A.

Yes. You can add our gift wrapping service at the checkout page. (~shipping~)

Q?

Do you have a retail shop? Can I buy it from your retail?

A.

Yes. We can purchase our products at selected Watson Pharmacy, Sunway Pharmacy and Parkson Pavilion.  (~Purchase~)

Q?

If I am not satisfy with the product, can I return the goods?

A.

We hope that you are delighted with your order. If for any reason you are not entirely satisfied, you may personally arrange to return the item in its ORIGINAL CONDITION for a refund within 7 working days from the date of goods received. Kindly take note the refund policy is NOT applicable to below reasons :

  • Change of mind
  • Wrong product purchased
  • Product damage due to user error
  • Slight color variance from photo/images due to different monitor setting

(~Return & Refund~)